FAQ

Q: Is there a charge for postage / shipping?

A: No, postage to mail the card(s) within the USA is free! (An extra postage charge is required for international shipping.) 

Q: I need a card sent out right away what do I do?

A: Just select 'Please Send Card Today' most cards are processed and mailed the same day. Orders received after 4pm MST or on holidays and weekends will be mailed the next business day. Click here to upgrade a card to Priority Mail.

Q: Do you mail internationally?

A: Yes, due to the extra postage requirement a charge of $0.90 will be added to greeting cards. $3 for pop-up cards. Tracking is unavailable for any shipment out of the USA.

Q: What do the inside of the cards look like?

A: Here is an example of a birthday card. The note on the left will be printed directly onto the card, if the note is to large to fit we will print it in a letter format and add it to the card at no extra charge (great for Holiday letters).

Q: What will the envelopes look like?

A: The example below shows what the envelope will look like when it arrives to the recipient. This includes a real stamp and the addresses you select.*Except Pop-Up Cards and Gift Cards.

 

Q: Where can the cards be delivered?

A: The cards are sent via the United States Postal Service (USPS) and can be sent to any valid address worldwide. Mailing is free within the USA, for shipping international an extra postage charge of $0.90 is needed.

Q: How fast will a card arrive and can I track its progress?

A: Typically a card will arrive in 2-4 days once mailed(within the US). Our cards are mailed via USPS First-Class mail with a postage stamp. Pop-up cards and gift cards mailed in the USA included tracking. First-Class mail letters(with stamps) have no tracking capability. The USPS does not give estimates on international expected arrival dates. Normally cards arrive in as little as a few days to a few weeks out of the USA (depending on recipient location).

Q: Can I add a note to be printed in the card in a different language, such as Japanese or Russian?

A: Yes, just paste the characters into the Note field and we will print and mail the card for you.

Q: There is an error in either the address or note, how do I correct it?

 A: Just email us with the change at help@bluebirdcards.com or click here, be sure to reference your order number. We will correct the information right away. We will only be able to correct errors before you receive a shipping/mailing conformation.

Q: Are the addresses and names I provide kept private?

A: Yes (absolutely),The information sent to us is always confidential we securely keep and protect the names and addresses you provide to us. We have never and will never sell any of our clients information to any outsider and we do not use this information in-house for our own marketing or for any reason, other than fulfilling an order.

Q: What are your Cancellation, Return and Refund Policies?

A: All of our products and services are backed by our 100% money back guarantee.

-Cards are mailed to the your recipients by BlueBirdCards.com by USPS (United States Postal Service) First- Class Mail. All cards are mailed on the same business day. Weekend and Holiday orders are mailed on the next business day. USPS estimated delivery is 2-4 days and depend on the cards destination. Tracking information is not available via USPS First-Class Mail.

BlueBirdCards.com strives to mail all cards on the same day they are ordered. On unusual circumstances the card may be mailed on the next day. BlueBirdCards.com makes no guarantees as to the time of delivery or the card will reach its destination. We take all measures to ensure delivery of your card. It is the sole responsibility of the consumer to verify the correct delivery address of the recipient has been entered before order submission.

Once card orders are submitted they are usually processed very quickly. Once a shipping conformation is emailed orders cannot be stopped or changed they have been processed and mailed. Before this period we can fix any errors found from a customer through the Contact Us page or at help@bluebirdcards.com